These Terms of Use for the Online Store were concluded between E-POE KASUTUSLEPING OÜ Toru-Jüri, registry code 10071047, address Leola 49, Viljandi, 71008 (hereinafter the Seller) and the customer who places an order in the torujyri.ee e-store and identifies themselves by entering their personal data in the order (hereinafter the Buyer), as this E-store Terms of Use Agreement (hereinafter the Terms of Use Agreement).
1. GENERAL
1.1 The contracting parties shall govern their mutual relations by the Law of Obligations Act and other laws and legal acts of the Republic of Estonia, as well as by the terms agreed in the Online Store Terms of Use Agreement.
1.2 The Seller has the right to make changes to the products and services offered in the E-store at any time.
1.3 The Seller has the right to unilaterally amend the Terms of Use Agreement without any obligation to notify the Buyer.
1.4 The agreement shall enter into force from the moment the amount payable is received in the Web Store’s settlement account.
2. PRODUCTS AND PLACING AN ORDER
2.1 The products in the E-store are generally in stock. The product images and descriptions are shown alongside the products in the E-store. The products offered in the E-store are sold to both natural persons and legal entities.
The product images in the E-store are for illustrative purposes and may differ from the actual products.
2.2. If a product is out of stock and the order cannot be fulfilled, the Seller will contact the Buyer. In such a case, a possible new delivery time or replacement of the product with an equivalent product of the same price and quality will be offered. If the Buyer does not agree to the new terms, they may отказаться from the order and any amount already paid will be refunded.
The delivery time of a pre-ordered product depends on the availability of the goods in the manufacturer’s warehouse and on transport options. To уточнить the delivery time of the goods the Buyer is interested in, you can contact us by e-mail at siim@torujyri.ee
2.3 Steps in the purchase process
2.3.1. Adding products to the shopping cart
Select suitable products and add them to the shopping cart by clicking the “Add to cart” button. (adding products to the cart does not obligate you to purchase the selected products. Continue filling the cart until you have added everything you need. To view the products in the cart (and remove them from the cart), select “Cart”. You can increase and decrease product quantities in the cart.
2.3.2. Logging in. For the first purchase, the Buyer may register as a regular customer (first name, last name, e-mail address, contact phone number, delivery address, postal code, etc.). For each subsequent purchase, only the e-mail address and password are required.
The data is required for issuing the invoice and delivering the goods. The data provided by the customer is considered confidential and will not be disclosed to third parties except for the purpose of delivery of the goods and in other cases provided by law.
The Buyer undertakes to provide true information necessary for processing the order. The Seller shall not be liable for non-fulfilment of the order or any consequences arising therefrom due to incorrect information provided by the Buyer in the order process.
2.3.3. Delivery of goods. The following delivery methods are available:
1. The Buyer collects the goods in person from the nearest store or arranges transport independently.
2. DPD Eesti transport. The price is based on weight. Products weighing no more than 31.5kg are treated as a parcel. The parcel delivery fee to the door is 8 EUR+km and to a parcel locker 4.17 EUR+km. If the shopping cart contains multiple products and their total weight does not exceed 31.5kg, the Buyer also pays the price of one parcel. If the total weight of the product(s) is in the range of 31.5kg-320kg, the shipment is treated as a pallet and priced according to the pallet rate. The pallet price in Estonia is 25 EUR+km. If the total weight of the product(s) exceeds 320kg, the shipment is treated as two pallets and priced accordingly, which is 35 EUR +km for two pallets.
3. Transport outside Estonia. Pricing is based on the same principles as DPD Eesti transport. Foreign delivery charges apply and vary by country.
2.3.4 Payment and order confirmation.
1. Payment by bank transfer.
2. Payment in cash – when delivered on site, it is possible to pay in cash at the Seller’s office.
3. Payment by bank card – when delivered on site, it is possible to pay by bank card at the Seller’s office.
After the order has been confirmed, the program sends the Buyer an order sheet to the e-mail address and, in the case of payment by invoice, also an automatically generated invoice. It is also possible to make payment directly via a bank link or by credit card.
If the payment for the order has not been received within the previously stated days, the order will be cancelled unless otherwise agreed.
(if the message did not reach the Buyer, check the spam/junk folder of the mail program).
3. PRICES
3.1. All prices in the E-store are in euros, and prices include VAT.
3.2. The Seller has the right to change the prices of products sold in the E-store at any time.
3.3. If the Seller has changed the prices in the E-store after the Buyer has placed and paid for the order, the ordered products shall be delivered to the Buyer at the prices valid at the time of the order. Neither the Seller nor the Buyer has the right to demand compensation for the price difference.
4. HANDOVER AND DELIVERY OF GOODS
4.1 The goods are handed over after the payment has been received, within 2-4 working days, according to the delivery method chosen by the Buyer.
If it turns out that delivery of the product ordered by the Buyer is not possible within the promised time limit, we will notify the Buyer as soon as possible (by phone or e-mail). We will also inform the Buyer of a new delivery deadline. If you lose interest in the product due to a longer delivery time, the Buyer has the right to cancel the order. The paid amount will be refunded.
The Seller delivers the product(s) to the address specified by the Buyer when placing the order. The Buyer guarantees receipt of the goods within 7 working days.
For self-pickup, the collection time must be agreed in advance by e-mail at siim@torujyri.ee or by phone at 523 7118.
The Buyer is obliged to collect the goods within 7 working days.
5. CANCELLATION OF ORDER AND RETURN OF PRODUCT
5.1. The Buyer has the right to withdraw from the order and return the purchased products within 14 days after delivery by sending a corresponding notice to siim@torujyri.ee . Be sure to include the sales invoice number, your bank account number and contact details. The returned product must be in its original packaging intact (the packaging may be opened). Under the law, the Seller has the right to reduce the amount to be refunded upon return of the product if the product or packaging has been damaged and its sales value has therefore been reduced. In the event of withdrawal from the order, the amount paid for the purchase together with the delivery postage costs will be refunded to the bank account indicated by the Buyer no later than 14 days after receipt of the application. When returning a product, the Buyer bears the costs related to the return. If the consumer withdraws from the order partially, the delivery costs shall be refunded proportionally, according to the amount of goods returned from the entire order. For example, if the consumer ordered 3 items and wants to return one of them, then together with the price of the goods, 1/3 of the delivery postage must be refunded. If the consumer has expressly chosen a method of delivery different from the cheapest ordinary method of delivery offered by the trader, the trader does not have to reimburse the consumer for costs exceeding the costs associated with the ordinary method of delivery (VÕS § 561 lg 3).
The standard withdrawal form can be filled out here.
6. PERSONAL DATA AND ITS USE
6.1. The Buyer gives the Seller explicit and informed consent to process their personal data.
6.2. The personal data entered by the Buyer when placing an order and disclosed to the Seller shall be entered into the customer register and used for providing sales services and offering goods to the Buyer.
6.3. The source of personal data is the establishment of a customer relationship in the E-store when registering an order.
6.4. The personal data recorded includes data relating to the Buyer’s order (first name, last name, e-mail, street, house number, apartment number, postal code, settlement or city, country, phone number, year of birth, delivery method, payment method used, consent to the Online Store Terms of Use and to receive sales offers at the e-mail address, free-text information entered).
6.5. The Seller undertakes not to disclose the registered personal data to third parties, except in cases provided for by legislation in the EU.
6.6. The Buyer has the right to inspect, modify, or delete their personal data from the register.
6.7. The Buyer gives the Seller consent to send the order confirmation to the e-mail address entered when placing the order.
6.8. The Buyer gives the Seller consent to send sales offers to the e-mail address entered when placing the order if the Buyer has marked the relevant consent on the registration page with a checkmark.
7. TERMS OF USE
7.1 Familiarization with the terms set out in the Terms of Use Agreement is mandatory for the Buyer.
7.2 When placing an order, “Please confirm your order by pressing the “I confirm the order” button,” the Buyer agrees that they have read the terms set out in the Terms of Use Agreement, understood them, and agree to the terms set out in the Terms of Use Agreement.
8. COMPLAINT HANDLING PROCEDURE
Any matters not separately resolved in these terms shall be governed by the legislation in force in the Republic of Estonia. Disagreements between the Buyer and the Seller shall be resolved through negotiations. If no agreement is reached, the customer has the right to contact the Consumer Protection Board or the court.
8.1 In the case of a product purchased from the E-store, the Seller is obliged to be liable for non-conformity of the product to the terms of the contract that appears within two years from the transfer of the product to the Buyer (VÕS § 218 lg 2).
8.2 If a defect in the product appears, the Buyer must notify the Seller no later than within two months, i.e. submit a complaint (VÕS § 220 lg 1).
8.3 The Buyer may submit a complaint in any form. However, it is recommended that the Buyer submit a written complaint immediately (in a form that can be reproduced in writing) (TKS § 19 lg 1).
8.4 The written complaint or complaint in a form that can be reproduced in writing (e.g. e-mail) must include:
1. the Buyer’s name and contact details;
2. the date of submission of the complaint;
3. the defect in the product or service;
4. the claim made against the trader
5. reference to, or a copy of, the document proving the transaction or warranty must be attached to the complaint (TKS § 19 lg 3, 4).
8.5 The Seller must confirm receipt of the Buyer’s written complaint or complaint submitted in a form that can be reproduced in writing in the same form (TKS § 19 lg 5).
8.6 Under the Consumer Protection Act, the Seller is obliged to respond to the Buyer’s written complaint or complaint submitted in a form that can be reproduced in writing within 15 days (TKS § 19 lg 6)
8.7 If the Seller is unable to respond to the consumer’s complaint within 15 days, they must notify the Buyer in writing, explain the delay, and set a new reasonable deadline for responding (TKS § 19 lg 6).
8.8 If the Seller leaves the consumer’s claim unsatisfied or partially satisfied, they must justify this to the consumer in writing (TKS § 19 lg 7).
8.9 If the Seller fails to resolve the complaint within the promised deadline, they shall be deemed to have refused to resolve the complaint (TKS § 19 lg 8).
8.10. An expert assessment shall be carried out by OÜ Toru-Jüri or the manufacturer of the product to determine the existence and cause of the defect.
8.11. Independent expert assessment – additional paid assessment carried out at the client’s request by an independent expert if the client is not satisfied with the results of the assessment carried out by OÜ Toru-Jüri
8.12. A complaint may be submitted regarding product and installation defects
8.13. The complaint period starts from the date of purchase of the goods
8.14. The basis for submitting a complaint is the sales invoice.
8.15. A complaint shall not be handled if OÜ Toru-Jüri proves that the defects in the goods were caused by the consumer.
8.16. If the production of the product forming the basis of the complaint has been discontinued, OÜ Toru-Jüri reserves the right to replace the product with an equivalent one with the client’s consent.
8.17. Toru-Jüri repair and warranty terms.
9. DISPUTE RESOLUTION
If the buyer and the Online Store cannot resolve a dispute by agreement, the buyer may обратиться to the Consumer Disputes Committee. The procedural conditions can be reviewed and an application submitted here.
The Consumer Disputes Committee is competent to resolve disputes arising from a contract concluded between the buyer and the Online Store. Review of the buyer’s complaint by the committee is free of charge.
The buyer may обратиться to the European Union consumer dispute resolution platform here.
